The Vacancy: Brand Ambassador

Hours:  37.5 hours per week Monday to Friday

Location: Field Based

Role Overview

Our client, one of the world’s largest credit card providers, partners with Service Innovation Group to fulfil a key field sales and marketing function within their wider merchant engagement program. The client activity is primarily focused on increasing their engagement points across a wide range of businesses across 12 European markets through field visits, with circa 500 staff working across the UK and Europe.

We’re looking for passionate and dedicated Brand Ambassadors (BA’s) to visit retail stores across a designated territory as part of the merchant engagement program.  Your focus in the visits will be to promote the key features and benefits of working with our client, ensure that their payment terminal is working correctly, the placement of point of sales materials and activating campaigns designed to support and grow small businesses by increasing customer footfall, frequency of visit and sales.

If you have strong communication skills, the confidence to build relationships and have a natural ability to communicate with people at all levels, we want to hear from you! The successful candidate will work 37.5 hours per week Monday to Friday and earn £31,000 plus 10% bonus. 

Role Responsibilities

• Building positive relationships with retailers to help us deliver our clients objectives.
• Effectively communicate with store staff the purpose of your call.
• Sell / Promote the key features and benefits of our clients’ services, manage objections, secure agreement to accept.
• Complete Terminal Tests to ensure the retailer is able to accept payment.
• Ensure all point-of-sale items are effectively displayed to maximise consumer brand awareness.
• Activate seasonal promotional campaigns by securing the support of your Retailers.
• Work to agreed targets, KPI’s set by Service Innovation Group, working to increase performance of both personal and team goals
• Ability to adapt to change and react to short term activity objectives, delivering results positively and proactively
• Attend National team meetings and local field accompaniments as necessary

Experience & Skills

• Experience of working within retail environments or managing a territory across multiple locations is beneficial but not essential.
• Highly effective verbal communicator – a proven track record of building relationships and communicating at multiple levels
• An ability to manage multiple objectives across different projects at the same time.
• Excellent communication and outstanding organisational skills.
• Competent in MS Office (Excel, PowerPoint, Databases.
• Able to manage your own time effectively and be a self-starter.
• Ability to prioritise work effectively to meet different business requirements.
• Works well in a team and provides support to others.
• Business development skills and sales experience.
• Strong communication, negotiation, influencing and planning skills & an acute eye for detail
• Proven record of demonstrating initiative & delivering results
• Full UK Drivers Licence (Must have a full driving licence. The role has a choice of car allowance, company car or electric car scheme)

What we offer in return

• 28 days annual leave including bank holidays.
• Additional holiday for long service.
• Buy/Sell Holidays.
• Life assurance 4x your annual salary.
• Employee assistance program including free and confidential 24/7 GP services.
• Monthly Wellbeing Allowance.
• Electric Car Scheme.
• Training opportunities for personal development through Smart Learn.
• Paid volunteering days.

D&I Statement
At Service Innovation Group (SIG), we strive to create an environment of Diversity, Inclusion & Belonging where every voice is heard and valued. Our Great Place to Work accreditation as best employer of the year for women, reflects our dedication to an inclusive culture. As a carbon-neutral and a living wage employer, we're dedicated to creating a vibrant workplace. Join our dynamic, inclusive environment where your unique contributions drive our success!

Why Work for SIG?

For over 40 years, Service Innovation Group has provided best in class field marketing solutions for some of the World’s biggest brands.  With 500 employees in the UK and 40,000 across Europe, we are Europe’s number one outsourced people management and consultancy agency.

Supported by the very latest, tailor made, inhouse technology, we deliver bespoke field solutions for our clients which include retailer merchandising, sales, POS implementation, audits, data collection, mystery shopping, and tech installation.

We are proud to be a carbon neutral business and work closely with carbon neutral Britain to support conservation projects to offset our emissions each year.  We are also proud to be verified and accredited by the Safe Contractor.
 
Your journey with us begins with great relationships built by our people - that’s why our employee partnership average is 7 years, something we are immensely proud of. 

At SIG we don’t just look after our customers we look after each other.  We understand the need to support each other in a busy workplace, and we do our utmost to support the health and wellbeing of all our employees.  Our people are our business and we put our people first, above all else.